How can I update my details with you?
Updating your details is easy. Simply contact our pharmacy team and ask to make a change. We can action this over the phone for you.
How do I use the tracking system?
When you place a medication order through Medicine Drop, you will be given a unique reference number. This number can be used to track the progress of it in the system. Once your order is dispatched, you will receive a tracking number from Royal Mail to track your physical delivery after it has left our […]
I am a carer. Can I request medication on behalf of a service user?
Yes, you can request medications for your service users in the same way you would yourself. Please ensure you have their consent (if applicable) beforehand.
Can I request medication on behalf of loved one?
Yes, you can request medications for loved ones and dependents in the same way you would yourself. Please ensure you have their consent (if applicable) before you make this decision.
Do I need to tell my GP if I sign up to Medicine Drop?
Medicine Drop is a UK-based pharmacy, so your GP will be able to see you are assigned to us through the NHS system. Even though your GP will know you want us to deliver your prescriptions, feel free to let them know for your own peace of mind.
What do I do if I need my prescription urgently?
If you have an acute prescription (e.g for antibiotics) which cannot wait 1-2 days for delivery, please contact our pharmacy team. We can arrange for your prescription’s unique barcode to be emailed/texted to you so you can get your prescription from a local pharmacy.
What is the turnaround for medication delivery from when I place my order?
For your first order, please allow 5-7 working days to receive your delivery. Consequent deliveries after this will be delivered before you run out of your current batch, preventing any risk of missed dosages.
What shall I do if I am running low on medication?
Typically, once you have placed an order for your medications, your GP has to approve the order, which can take 1-3 working days. Once confirmation is received by our UK pharmacy, we will aim to assemble and send your medication out within 1-2 working days. If you need your medication before this, we can email […]
How do I order my medication through you?
There are various ways you can have your medication delivered from us. You can request your medication over the telephone or via email through our pharmacy team or you can order directly from your GP surgery. Our team will assess your needs and let you know which form of ordering will work best specifically for […]
Do you provide Medication Administration Record (MAR) sheets?
We are happy to provide MAR sheets free of charge. If you require a specific set of keys or sheet format, please let our team know. Inform our team if you require a MAR sheet when they call you after your registration stage.