What happens if I miss my delivery?

Often, prescription deliveries are small enough to fit through your letterbox. If your medication can’t fit through the letterbox and you are not home, or your medication delivery includes controlled substances and therefore requires a signature, Royal Mail will leave a card for you to arrange collection or re-delivery.

If you have fridge items delivered, these will need to be collected within 24 hours of attempted delivery to ensure they are within the correct temperature range.

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Medication deliveries are posted to you within one to two working days of receiving your prescriptions from the GP. Once your medication is posted. Royal Mail can typically take 2-5 working days to hand deliver your… Read more

No. All our prescription deliveries are free! There are no extra costs to you, your GP or the NHS for using our service. We operate in the same manner as your local pharmacy and cover the cost ourselves for delivering your prescriptions. If you normally pay for your prescriptions, we will notify you of the standard NHS charge before your orders are dispatched. We will ask you if you are entitled to any NHS exemptions or have a prescription pre-payment certificate.

Your medication will be delivered via Royal Mail, to any address in the UK. Deliveries will be in discreet packaging, sealed and tamperproof to preserve your confidence and safety.