Help & Support

Medicine Drop Questions?


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Updating your details is easy. Simply contact our pharmacy team and ask to make a change. We can action this over the phone for you.

When you place a medication order through Medicine Drop, you will be given a unique reference number. This number can be used to track the progress of it in the system. Once your order is dispatched, you will receive a tracking number from Royal Mail to track your physical delivery after it has left our pharmacy.

Yes, you can request medications for your service users in the same way you would yourself. Please ensure you have their consent (if applicable) beforehand.

Yes, you can request medications for loved ones and dependents in the same way you would yourself. Please ensure you have their consent (if applicable) before you make this decision.

Medicine Drop is a UK-based pharmacy, so your GP will be able to see you are assigned to us through the NHS system. Even though your GP will know you want us to deliver your prescriptions, feel free to let them know for your own peace of mind.

If you have an acute prescription (e.g for antibiotics) which cannot wait 1-2 days for delivery, please contact our pharmacy team. We can arrange for your prescription’s unique barcode to be emailed/texted to you so you can get your prescription from a local pharmacy.

For your first order, please allow 5-7 working days to receive your delivery. Consequent deliveries after this will be delivered before you run out of your current batch, preventing any risk of missed dosages.

Typically, once you have placed an order for your medications, your GP has to approve the order, which can take 1-3 working days. Once confirmation is received by our UK pharmacy, we will aim to assemble and send your medication out within 1-2 working days. If you need your medication before this, we can email or text you a unique barcode, this can be used in any local pharmacy to have your prescription dispensed by them instead.

We will always remind you when your repeat medications may be running low, and we can also order them on your behalf. Patients running low on repeat medications is why our founders started Medicine Drop, to make it a problem of the past.

There are various ways you can have your medication delivered from us. You can request your medication over the telephone or via email through our pharmacy team or you can order directly from your GP surgery. Our team will assess your needs and let you know which form of ordering will work best specifically for you.

We are happy to provide MAR sheets free of charge. If you require a specific set of keys or sheet format, please let our team know. Inform our team if you require a MAR sheet when they call you after your registration stage.

We are happy to provide blister packs/dosette boxes free of charge. Please inform our team that you require this as part of registering for our service.

You can contact our pharmacists by telephone, email or by booking a consultation appointment online. To do this, please click the appropriate option below

Call the Pharmacist

Email the Pharmacist

Book an online face to face consultation appointment

Our pharmacists are on hand to provide you with general health advice, and are available from 9am to 5pm, Monday to Friday. If you prefer to talk face-to-face, we also offer online consultation appointments, allowing you to talk via video link.

Of course! Our pharmacists are on hand to provide you with medication advice throughout the day from 9am to 5pm, Monday to Friday. If you prefer to talk face-to-face, you can also request an online consultation via video link.

Like all pharmacies, we have a duty of care and confidentiality for our patients. Your information will not be passed on to any third party vendors and will only be used for the purpose of providing you with safe and effective care.

Yes, you can sign up family members and dependents in the same way you would yourself. Please ensure you have their consent (if applicable) before you make this decision.

Yes. All your NHS prescription deliveries will be completely free of charge. We cover the costs for all the additional services we offer you and we get paid no more by the NHS for doing so.

Yes of course. Just because you have signed up to our service, you are not obliged to get your medications delivered by us at any point. If you do want to remove your registration, we will be sorry to see you go but you can easily do this by contacting us or telling your new pharmacy or GP surgery.

If we miss you, we will try to call again at a later time. You will know it is us because we will leave a voicemail message. We can always email or please feel free to call us directly.

We will normally try to contact you within 1 working day of you signing up to use our service online. You will receive a call from a member of our team who will support you with your medication and answer any questions you may have. Will inform you of all the different ways you can order your medications with us.

Signing up to our service will typically take no longer than 2 minutes. We will then call you as soon as possible to provide you with more detail and tell you the different ways you can order your medications with us. This can typically take anywhere between 2-10 minutes depending on how much you want to gain from our service.

Similarly to all UK pharmacies, if you have a pre-payment certificate you are entitled to your medication for free. This will only last for the period of your certificate so please be sure to keep your certificate up to date, as you may incur a fine for false exemption claims, even if it is an honest mistake.

If you have to pay the NHS charge per medication item, we will email you with the details and a secure payment link. You will need to pay any charges before your medication is delivered.

Upon signing up to our service, we will ask if you have an NHS exemption certificate, so we can update our records accordingly. We may need to see proof of your exemption, if so we will ask you to email a copy to us. Please be sure to keep you exemptions up to date with us, as you may incur a fine for false exemption claims, even if it is an honest mistake.

Yes, similarly to all pharmacies we are obliged to accept unwanted medicines. We strongly recommend that you do not keep any unwanted medications for any longer than you need too. If you have medications you would like to dispose of, you can do this at your local pharmacy or by completing this form and posting the medications to us. Please ensure the medications are packaged safely.

Of course. Under the General Data Protection Regulations, you have the right to request any personal data we may hold on file for you. Please contact us so we can assist you with this.

We are regulated and monitored in exactly the same way as your local pharmacy. Medicine Drop is regulated by the General Pharmaceutical Council (GPhC) and NHS England like all pharmacies across the UK.

No. All our prescription deliveries are free! There are no extra costs to you, your GP or the NHS for using our service. We operate in the same manner as your local pharmacy and cover the cost ourselves for delivering your prescriptions. If you normally pay for your prescriptions, we will notify you of the standard NHS charge before your orders are dispatched. We will ask you if you are entitled to any NHS exemptions or have a prescription pre-payment certificate.

Once you register with Medicine Drop, we will become your nominated pharmacy. This means your GP will be able to see that you wish to have your NHS prescriptions delivered by Medicine Drop. Your GP will then send your prescriptions electronically to us, for our team to clinical check, assemble and deliver.

At this time, we are only able to deliver to addresses within England.

We can deliver your medication to any address of your choice. It can be left in a safe place, with a neighbour or delivered to work. Let us know when you place your order if you want it delivered somewhere other than home.

Yes, however you will need to send us the original copy of your prescription first via post. Please be aware this could add an extra day or two to the turnaround time of your delivery.

Often, prescription deliveries are small enough to fit through your letterbox. If your medication can’t fit through the letterbox and you are not home, or your medication delivery includes controlled substances and therefore requires a signature, Royal Mail will leave a card for you to arrange collection or re-delivery.

If you have fridge items delivered, these will need to be collected within 24 hours of attempted delivery to ensure they are within the correct temperature range.

Yes. Fridge items are delivered in wool temperature-controlled packaging, which is able to maintain a temperature between 2 – 8 degrees.

Yes, we can. Controlled drugs will be delivered via Royal Mail Tracked Signature, as safety is our highest concern

Our deliveries do not require a signature as all medicine is delivered via Royal Mail Tracked 48® which provides end to end tracking. The only exception to this will be if you have controlled drugs.

No, your delivery is completely free. We are a regulated UK online pharmacy, meaning we are contractual obliged to deliver your medication free of charge, anywhere in the UK. This means, you, your GP and the NHS are charged no extra, as we cover all the costs.

Your medication will be delivered via Royal Mail, to any address in the UK. Deliveries will be in discreet packaging, sealed and tamperproof to preserve your confidence and safety.

For any media or advertising enquiries, please email us at Help us by keeping our telephone lines free for our patients.

If you require an emergency supply of medication, please call NHS 111 for advice or visit your nearest pharmacy.

For general advice, please feel free to contact our online pharmacy team via telephone or email. These details can be found at the bottom of this website.

If you have a non-threating emergency, please call NHS 111 by dialling 111.

Our pharmacy opening hours are from 9am – 5pm, Monday to Friday. Our website is open 24/7.

Medication deliveries are posted to you within one to two working days of receiving your prescriptions from the GP. Once your medication is posted, Royal Mail can typically take 2-5 working days to hand deliver your package to your chosen address. Our team will be happy to provide you with tracking information helping you track your delivery every step of the way!

1. Sign up with us, either online or by telephone.
2. Call us, to ask us to put an order in for your medication. Alternatively, you can order your medication directly with you GP.
3. Your prescriptions will automatically be sent to our pharmacy.
4. We will check you prescriptions are correct and deliver your medication to you.
5. Completely free of charge.

We are a team of dedicated and trained individuals with one vision: simplifying healthcare management. Our pharmacists use advances in technology to deliver NHS prescriptions straight to your door, completely free of charge. From managing repeat prescriptions to receiving timely health advice, we help thousands of customers across the UK.

Medicine Stop Questions?

No, this collection point service is completely free of charge to all our patients and customers.

Please call the Medicine Drop pharmacy team on 01332 869229. Our team will be more than happy to arrange this for you and will be able to advise you of the Medicine Stop collection point nearest to you.

Medicine Stop is a physical pharmacy that provides a collection point for Medicine Drop orders. It also provides a range of other services, including travel vaccinations. The collection service is completely free of charge and a handy alternative if you prefer to collect your medication deliveries at a convenient time, rather than having them delivered to your home.

This is simple to do, please call Medicine Drop on 01332 869299 and ask a member of our team to change your collection point. You may also choose to have your medications delivered directly to your home.


More Unanswered Questions?