medicine drop
As an online pharmacy, we want you to have confidence in our credentials and our healthcare team. Keep reading to learn more about Medicine Drop and the regulatory bodies that keep pharmacies accountable.
about us
ABOUT TEAM
Our pharmacists are all fully qualified, registered with the GPhC, and have years of combined experience in online and community pharmacies. They are responsible for the daily operation of our pharmacy, as well as dispensing over-the-counter medications and prescriptions.
Some of our pharmacists are even qualified to prescribe medications, using their unrivalled medical knowledge to provide a wider range of treatment options for our patients.
SPEAK TO OUR PHARMACIST ON 01332 869229
At this time, the above named person is the pharmacist in charge of this pharmacy.
Online pharmacies are governed by a range of industry bodies and held to the same high standards as your local high-street chemist.
The General Pharmaceutical Council (GPhC) is the regulatory body for pharmacies and pharmacy staff in Great Britain. You can find our registration details on every page of our site, as well as individual registrations for our pharmacy staff on their team pages. These show that we’ve met the standards expected by the GPhC and passed their regular inspections for professionalism, quality, and safety.
We’re a proud provider of NHS services, fulfilling NHS prescriptions from our pharmacy and getting them out to our patients as quickly as possible. Our electronic prescription service works with NHS systems, so you can order your repeat medications from your GP and get them delivered to an address of your choosing within 48 hours of us receiving your prescription.
The Medicines and Healthcare products Regulatory Agency (MHRA) is the authoritative body overseeing the safety, quality, and efficacy of medicines, medical devices, and blood components for transfusion in the UK. As a reputable pharmacy, we adhere to the stringent standards set by the MHRA, ensuring that all the products we offer have passed rigorous assessments for patient safety and product effectiveness.
We can provide over-the-counter medications to patients aged 16 and over, and our clinic can prescribe medications to adults aged 18 and over. When you want to obtain either an over-the-counter or prescription medication, you’ll enter into a short online consultation with our healthcare team, usually one of our pharmacists or prescribers.
You’ll need to answer some quick questions which will help our professionals get a better idea about the state of your health and any conditions you may be suffering from. This process is completely private and confidential, just as it would be when you consult with your local pharmacist or GP, and your answers are only used so our team can help you make the best possible healthcare choices.
Due to the nature of our online business, we are unfortunately unable to provide assistance to patients who are in need of immediate medical care. In these scenarios, we advise you to contact your local healthcare services, such as your local walk-in centre or A&E department.
Your health comes first, and our team will never provide any medications that they don’t believe are the right for you. They can also suggest a range of treatment options that may be more effective at treating your condition.
In order to get this right, our team may sometimes ask you to provide some extra information, such as a valid form of identification, before they finalise your order. Naturally, this extra information will be treated with the same care and confidentiality as the rest of your online consultation.
If our team think you would benefit from in-person or urgent care, we will let you know what you should do next based on the information you have given us. Sometimes, you just need a face-to-face consultation with a medical professional, and our team is more than happy to advise that you use your local services if you need to.
Feedback helps steer us in the right direction, make changes that will improve our systems, and keep up the good work when we get things right.
We often request feedback after an order has been placed, but you can also make your voice heard on independent feedback platforms like Trustpilot and Google Reviews.
And of course, you can always get in touch with our customer services team, we are happy to hear your thoughts and answer any questions you may have about our services.
Every so often, things go wrong, and we’re happy to hold our hands up and take responsibility for any errors we make along the way. If you want to make us aware of an issue, there are a few ways you can get in touch with us:
Call us:
Email us:
Write a letter:
Medicine Drop
Unit 4200-222
Cotton Lane
The Brian Clough Business Centre
DE24 8GJ
Your complaint will be acknowledged within 24 hours, and you’ll have a response within seven days. If your complaint is related to our NHS service, please address your complaint for the attention of Mubs Bux.
Medicine Drop, functioning as an online pharmacy, is registered with Companies House under number 7117311 and with GPhC no: 9010251. Our operations are centralised in Derbyshire, where our dedicated team works diligently to offer services to both personal and professional sectors.
LIFE JUST GOT EASIER
Registering with Medicine Drop is simple. Provide us with a few details, and we’ll call you back to set up your account.
